Investor Grievance Policy & Redressal Mechanism

In case of any grievances the constituents can come to us either directly or through exchange.
The constituent can contact directly at the following Email id and Phone:

Email IDs: ig.graviton@gravtitontrading.com
Telephone No.: 0124-4673000

Mr. Hritik Gupta shall check mails received in this e-mail id and initiate suitable action on the complaints received within one working day.

If not responded within one working day, then Mr. Praveen Prakash can be contacted over telephone in order to escalate the matter.

Name: Mr Praveen Prakash
Telephone No.: 0124-4673000
Mobile No. +91 9717421612
Email ID: Praveen.prakash@gravitontrading.com

After that the matter may be escalated to the Compliance Officer/Designated Partner who can be contacted for any problems.

Name: Mrs. Manisha Aggarwal
Telephone No.: 0124-4673000
Mobile: +91-9599039009
Email Id: manisha.garg@gravitontrading.com

Name of Partner: Mr. Nishil Gupta
Telephone No.: 0124-4673000
Mobile: +91 9910104212
Email ID: nishil.gupta@gravitontrading.com

In this hierarchy if helpdesk people are unable to solve the issues, then they can report to Compliance Officer and if Compliance Officer cannot solve, he can escalate the issue to the Partners.

Compliance officer maintain records of all complaints and its redressal actions and if needed then he maintain separate file for each complaints.

In case any grievance comes to us through Exchange and found genuine, then grievance is addressed at the earliest and the same is informed to the constituent and exchange immediately. If a grievance is found to be false, then also the same is informed to the constituent and exchange accordingly.

If not satisfied with the response of the Stockbroker, you may contact the concerned Stock Exchange at the following –

You can also lodge your grievances with SEBI at http://scores.gov.in. For any queries, feedback or assistance, please contact SEBI Office on Toll Free Helpline at 1800 22 7575 / 1800 266 7575.